Saturday, January 05, 2008

Great Customer Service

Wow, I had a really great experience with Z-pizza last night, (although perhaps it only seemed great after the most awful experience we had with Pizza Nova back in San Diego.)

As noted before in this blog we really have come to love Z-pizza- great fresh toppings, interesting combinations, the availability of a wholewheat dough and the ease of the online ordering system unite to make this our first choice any time we want some easy take-out.

So last night we placed an order for half a Napoli pizza (great vegetarian combination) and half a chicken and sausage creation of my own, (the fact that we can do half half pizzas is another reason we love Z- why was pizza nova so staunchly in opposition of this practice?). We also ordered Z-pizza's deal of the month- a free apple pie pizza (more on this later).
When the pizza arrived it was unfortunately- for once- a bit of a disappointment. The two halves had not been kept separate and sausage and chicken were strewn all over Kym's half. Furthmore the fresh basil she had been eagerly anticipated was just not present- nor was the truffle oil I had ordered on my own half.

After our awful experiences with Pizza Nova we were in two minds as to whether to call Z and point out the problems with the pizza. However I am so happy that I did so- they couldn't have been more apologetic. No questions were asked and a credit for the entire pizza was immediately put on our account for the next time we ordered. What a contrast with the lame free $5 dessert and the arrogant argumentative attitude we got from Nova.

Now we come to the next part of our great experience- the apple pie pizza. It was absolutely fantastic! Ordinarily I am not at all fan of dessert pizzas. I remember a place in Brazil Kym and I used to go to when we first met. It was one of these places where you sit down and people come around with every type of pizza you can imagine, and you just eat as much as you want. (For whatever reasons Brazilians seem to love these all you can eat, or food by the kilo restaurants). They had a selection of dessert pizzas at this restaurant and they were all absolutely awful- quince jelly with cheese (gross) and chocolate (overly rich). So we couldn't have been more surprised at how great this apple pie pizza actually was! The apples were cooked in sugar and cinnamon and were absolutely perfect. The dough was sweet and fluffy and the topping of toasted almonds and caramel made for just the right compliment to the apples.

Anyway all this to say- we love you z-pizza. Why can't places see that great customer service will earn you money. Z has our loyalty- Nova completely lost our business

1 comment:

Anonymous said...

I'm a big of Z Pizza! I love their fresh and organic style.

Another great place to try is Cafe 21 in University Heights. They have amazing dishes, especially for breakfast! Very unique place with Azerbaiijan roots.